the Lighthouse, Cần Thơ

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Please inquire at any time:

• by telephone, at +84 (0)292 3819 994 or +84 (0)939 100 185
• by e-mail, at lighthouse@mekong-delta.com
• on the chat of this page
• directly book online and get our best promotions

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Please check our terms below, and please book with us, we shall reserve you a warm welcome.

Reservation confirmation

We shall e-mail a confirmation of reservation to the client for every reservation,

The guest is expected to hand in the confirmation upon check-in for the booked services.

• Breakfast is available at the Lighthouse Café, and can be included with the room upon booking at your option.
• Laundry (next day service), in-room dining, baby sitting (available upon 12 hours notice);
• Booking for airport transfer, sightseeing, Mekong river cruise.

In the following, “we” and “the hotel” refer to the Lighthouse

Payment

Credit card, money wire or cash deposit in the amount of 50% (fifty percent) of the total amount due is required to guarantee room reservation.

In case of money wire the reservation will be effective after reception of the transfer or proof of transfer.

All accounts must be settled prior to departure. We reserve the right to charge the client any extra cost in case of damage to the Lighthouse property or in case of undeclared consumption of goods within its premises and non-payment of services received or booked through the Lighthouse with no adequate cancellation.

Cancellation

A regular reservation may be cancelled if it has not been made under special non-refundable terms, and subject to the following fees:

Confirmed rooms (deposit already charged to the credit card or money wire received) cancelled up to 5 days prior to arrival are subject to a 5% administration cancellation fee per reservation but no more than 50% of one night's rate.

Cancellation made between 4 days and 48 hours prior to arrival is subject to a cancellation fee of 50% of one night's rate.

Cancellation made less than 48 hours prior to arrival date or after the guests checked-in is subject to a cancellation fee of 100% of one night's rate.

In the event of no-show the Lighthouse reserves the right to charge the full stay.

Cancellation is effective only when confirmed as such by the hotel.

Extension of stay

In case the guest wishes to extend his/her reservation we shall endeavour to offer the continuance of the services but cannot guarantee the prolongation of his/her stay in the same suite and/or same price category. We shall offer the best rate available at the time of the request.

Small Children

Small Children are any guests under 5 years old.

Small Children are accommodated free of charge for up to two small children staying in the parents’ or guardians' suite and using the existing bedding.

Baby cots are provided free of charge, but are subject to availability upon request.

Any children requiring an extra bed will be charged as an extra guest for up to maximum 1 child per bed and up to 2 children per suite, subject to extra bed availability and depending on the suite.

The Lighthouse is an integral part of TransMékong. “the Lighthouse” thus means TransMékong. These terms are based on and modify TransMékong's Sales terms.

Responsibilities of the Lighthouse

We may be obliged to cancel hotel booking due to circumstances beyond our control or Force Majeure: weather, natural disasters, contamination, terrorist activities or threat of such strikes, war whether declared or not, threat of war, strikes, civil disturbances, government actions, mechanical failures or any act of God.

In any such cases, We shall inform direct guests without delay and shall offer our clients the choice of alternative dates or a full refund of all monies paid.

Insurance coverage

The Lighthouse has arranged and put in force a Public and Products Liability Insurance through renowned insurers that cover all hotel related activities following international standards of quality in terms of scope of cover and limit of indemnity. A summary of the insurance cover in place is available upon request.

Third party services

The Lighthouse may for and on behalf of the client arrange services to be rendered by independent third parties, persons or companies (the Suppliers), be it for transportation, local boats or otherwise, in which case the Lighthouse shall take reasonable care to choose Suppliers with standards acceptable in the locality, but in every which case the agreement is solely and directly between the client and the Supplier.

The Lighthouse cannot be held liable in the event of any failure by any third party Supplier to render any service, or for expenses incurred, or consequences, flight delays, cancellations or missed connections, damage to or loss of property, frustration, loss of enjoyment or disappointment, injury or death due to such failure or Force Majeure.

In the event of a service being withdrawn by a Supplier, the Lighthouse shall have no responsibility beyond refunding all monies paid to the Lighthouse by the participant.

Payment for reservations on any the Lighthouse accommodation & third party services shall constitute consent to all the provisions in the Terms and Conditions published herein.

Effect of these terms

These terms shall be effective upon the confirmation of the booking and deposit has been paid, and until all accounts are settled.

Governing law and jurisdiction

The law governing the contract is the law of Vietnam. Any dispute, controversy or claim relating to the contract shall be resolved by one or more arbitrators appointed in accordance with the Rules of Conciliation and Arbitration of the Vietnam International Arbitration Center of the Chamber of Commerce and Industry. The Arbitration shall take place in Ho Chi Minh City, Vietnam, and shall be held in English./