Services policy

This policy applies to all daytime cruises and excursions. For overnight accommodation, please refer to the conditions of accommodation of each place.

We are happy to welcome younger guests and offer soft terms for the price of additional children as follows.

The adults in a group take responsibility for the children. TransMékong reserves the right to decline booking any group with more infants than adults or twice as many children as adults.

For cycling tours we can arrange a kid seat for young kids under 20 kg upon request. Please note that the number of kid seats available is limited.

We are careful to include bottled water for each participant to any outside activity.

The programs of all services involving boats may vary depending on the tide and current.

Please be sure to inform us in advance if you wish to make extras available on the date of our services, or book options or extensions.

Extras, options and extensions are offered at a premium.

The prices indicated here are valid until 31 Oct 2016.

Extras are typically available without specific booking.

A selection of drinks is made available on board for lunch and dinner.

The options take place on board or along the services without affecting their schedule. They are booked together with the main service.

Extensions take place before or after the main service, and therefore imply some scheduling. They are booked and scheduled together with the main services.

Extensions mean scheduling and may entail road transfer or extending the operations of boats, which carry their own cost. ....

TransMékong makes available a shuttle between Hồ Chí Minh City's District 1, and Cần Thơ or Cái Bè, at the point of boarding and disembarkation. The shuttle services are open to clients of all TransMekong services, subject to availability.

The Shuttle Meeting point in HCMC may change in time.

The departure time from the meeting point are stated in the booking confirmation. It may change, especially on public holidays, to avoid delays on arrival.

We may open the last seats for the public at the last minute.

TransMékong is not a travel agent, but may occasionally act as an agent for a specific service from a third party that singularly complements TransMékong services. In that case, TransMékong takes a margin from this agency and the terms and conditions of the third party apply to the client as they would to TransMékong.

TransMékong makes use of vehicles from reputable local suppliers and ensure that the vehicles be in a good state of repair, properly registered with documents up-to-date, and the driver properly licensed.

Vehicles are allocated as follows:

If the transfer is part of the journey rather than an excursion and the passengers' luggage warrant so, TransMékong may upgrade the type of vehicle to match the capacity and retaining the comfort of the guests.

TransMékong may act as an agent for local boat or speed-boat transfer services rendered by reputable local suppliers.

The terms and conditions of booking and services of these suppliers may vary with or without notice, due to operating constraints or to changes in the administrative rules as applicable. TransMékong endeavours to keep the client informed in time about any foreseeable change.

In case a frontier is crossed:

• it is the responsibility of the passengers to ensure they have available the necessary documentation, passports and visas or such, to be allowed to cross the frontier. TransMékong shall not take any responsibility for the cost of repatriation or accommodation or so in case a passenger is refused passage.
• the client acknowledges that TransMékong has limited means of action on the remote side of the frontier and delegates the operations of the services to the supplier.