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Cruises and Discovery into the Delta

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en:terms:sales_terms [2025/01/22 14:44] – [6.1 On the part of the Client] benoiten:terms:sales_terms [2026/09/22 14:28] (current) – First [TERMS_VAR] token: §6.1 charge = the Refund_partial_pct setting, fallback 25% (plan A5, Ben 22-Sep-2026) — by the scheduler, awaiting approval scheduler
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 ====== Sales terms ====== ====== Sales terms ======
  
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 ===== 1. The Parties to the Contract ===== ===== 1. The Parties to the Contract =====
  
-Cty TNHH Xuyên Mékong (**TransMékong**), Business License No. 1800503195 in Cần Thơ, Socialist Republic of Việt Nam, provides , services, owned and operated directly by TransMékong or through affiliates (here-under: //TransMékong//): cruise services on board the Bassac, accommodation, and  destination services (collectively or severally, the //Services//).+Cty TNHH Xuyên Mékong (**TransMékong**), Business License No. 1800503195 in Cần Thơ, Socialist Republic of Việt Nam, provides Services owned and operated directly by TransMékong or through affiliates (here-under: //TransMékong//): cruise services on board the Bassac, accommodation, and  destination services (collectively or severally, the //Services//).
  
 The **Client** is the person or entity purchasing the Services from TransMékong. The **Client** is the person or entity purchasing the Services from TransMékong.
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 The conditions for booking are the following: The conditions for booking are the following:
  
-  * the Client confirms the booking request,  +  * the Client confirms the booking request, 
-  * the Client remits a Deposit to TransMékong to secure the Booking. Please see the payment terms,+  * the Client remits a Deposit to TransMékong to secure the Booking, as required by the payment terms,
   * the Client's account with TransMékong presents no outstanding debt.   * the Client's account with TransMékong presents no outstanding debt.
  
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 Cancellation or amendment of the Booking is effective as soon as TransMékong has confirmed it in writing. Cancellation or amendment of the Booking is effective as soon as TransMékong has confirmed it in writing.
  
-Should the Services include overnight services, the cancellation terms of these services apply to the respective services. +Should the Services include overnight services, the cancellation terms that apply are the most constraining among those of the Services involved.
 ==== 6.1 On the part of the Client ==== ==== 6.1 On the part of the Client ====
  
 Should cancellation on the part of the Client occur on or before the Cut-Off date, TransMékong shall refund the Client with all payments actually received on account of the Contract. Should cancellation on the part of the Client occur on or before the Cut-Off date, TransMékong shall refund the Client with all payments actually received on account of the Contract.
  
-Otherwise should cancellation on the part of the Client occur on or before the date of No-Show, TransMékong shall charge 25% of the Contract Price and refund the Client with any further payments already made on account of the Contract.+Otherwise should cancellation on the part of the Client occur on or before the date of No-Show, TransMékong shall charge [TERMS_VAR name=Refund_partial_pct, fallback=25, unit=pct] of the Contract Price and refund the Client with any further payments already made on account of the Contract.
  
 Should cancellation on the part of the Client occur after the Date of No-Show, TransMékong shall charge 100% of the Contract Price.  Should cancellation on the part of the Client occur after the Date of No-Show, TransMékong shall charge 100% of the Contract Price. 
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 Payment pertaining to a cancelled booking is to be effected at the same time as if the booking were not cancelled, unless waived by TransMékong in accordance with the paragraphs above. Payment pertaining to a cancelled booking is to be effected at the same time as if the booking were not cancelled, unless waived by TransMékong in accordance with the paragraphs above.
  
-In case of a refund, the reference value is in đồng (VND) and the Client bears the cost of transfer and foreign exchange. +Should TransMékong owe the Client a refund under the terms here-above, the Client may propose to employ the balance for other services of TransMékong, or TransMékong shall refund the Client by the scheduled date of the Services.
- +
-Should TransMékong owe the Client a refund under the terms here-above, the Client may propose to employ the balance for other services of TransMékong, or TransMékong shall refund the Client by the scheduled date of the Services, in which case the refund transfer costs remain to be borne by the Client. +
  
 In case of partial cancellation, the cancellation rules apply for the differences between the Contract Price before and after partial cancellation. In case of amendment of the date of the Services after the Cut-Off date, the cancellation policy does apply as if the booking had been cancelled. In case of partial cancellation, the cancellation rules apply for the differences between the Contract Price before and after partial cancellation. In case of amendment of the date of the Services after the Cut-Off date, the cancellation policy does apply as if the booking had been cancelled.
 +
 +In case of a refund, the reference value is in đồng (VND) and at most the amount actually received by TransMékong on the account of the cancelled Services, and the Client bears the cost of transfer and foreign exchange if any.
 +
 +The deadlines for our Services are:
  
 === 6.1.1 Bassac deadlines === === 6.1.1 Bassac deadlines ===
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 === 6.1.3 Overnight accommodations === === 6.1.3 Overnight accommodations ===
  
-The cancellation terms of each overnight service apply to that service. Please refer to:+For cancellation terms of each overnight service, please refer to:
  
   * [[https://mekong-delta.com/en/1_nights/lighthouse|Terms and conditions of the Lighthouse]]   * [[https://mekong-delta.com/en/1_nights/lighthouse|Terms and conditions of the Lighthouse]]
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 ===== 8. Passengers and Participants ===== ===== 8. Passengers and Participants =====
  
-The Client ascertains that the health or otherwise particular conditions of its Guests are fit for the Services and do not pose a threat to the safety or security of the Services, to themselves as well as to others. +The Client ascertains that the health or otherwise particular conditions of the Participants are fit for the Services and do not pose a threat to the safety or security of the Services, to themselves as well as to others.
- +
-The Client agrees to provide further information as requested by TransMékong where necessary to facilitate the administration of the Booking.+
  
 +The Client and TransMékong each uses the other's contact details only to perform the Contract. The Client warrants it may pass the Participants' details to TransMékong and TransMékong shall employ them only for the administration of the Services.
 ==== 8.1 Overnight services ==== ==== 8.1 Overnight services ====
  
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